Terms & Conditions
Terms and Terminology.
In these terms and conditions, references such as “our” , “we”, “us”, “I” and “New System Computer Services” refers to New System Computer Services and it’s director Mr Joshua Barrs.
The “client” or “customer” refers to any person, persons or business that use any of the “New System Computer Services” services, website or interact with “New System Computer Services”.
Booking a Repair or Service.
The client can book a repair or service by either calling “New System Computer Services” on 01507 211503 or by using the contact form on the “New System Computer Services” website. Repairs and service requests will be confirmed by either telephone or by email by Josh Barrs.
Please be aware that we do not have a walk in shop or workshop. Repairs are mostly done on a call-out to your home or business. A collect, repair, and return service is available subject to client request and “New System Computer Services” agreement.
Home or business call-outs are subject to availability and are allocated on a first come, first served basis.
If a home or business call-out is booked and access is not gained at the agreed allotted time, the client may be subject to a charge equivalent to 1 hour at our current “additional hour labour rate”. Enforcement of this charge is at “New System Computer Servicess” discretion.
In the event we cannot make the appointment at the agreed time, you will be contacted in advance advising you of the situation and to re-schedule an appointment as soon as reasonably possible at a mutually convenient time. If you wish, you have the right to cancel your repair or service request. “New System Computer Services” accept no liability for not being able to make an appointment time. We will however try to contact the client as soon as possible, if an appointment needs to be re-scheduled.
The client may cancel an agreed home or business call-out at any time up to 2 hours prior to the agreed appointment time.
If the client cancels or changes an appointment within 2 hours prior to the agreed time, the Client may be subject to a charge equivalent to 1 hour at our current “additional hour labour rate”. Enforcement of this charge is at “New System Computer Servicess” discretion.
Remote Support Via Phone or Email.
Unfortunately due to limited resources, “New System Computer Services” do not offer support via phone or email. All advise, support, consultation, or questions must be done via call-out or via Remote Control of your device (if available) so that “New System Computer Services” can see the problem first hand, and to ensure a better diagnosis. All support is chargable based on current “First Half Hour” and “Additional Half Hour” rates. Please feel free to contact “New System Computer Services” for current labour charges.
“New System Computer Services” will accept payment by cash,, card, bank transfer, or Direct Debit in pounds sterling (GBP) only. Unfortunately we do not accept any type of debit or credit card for on-site payments. This can only be done via digital invoice. For any kind of 1 month rolling service or hosting contract, a Direct Debit is a requirement.
If an invoice is requested by the client, it will be created on the date of the call-out (or the first call-out if the service requires multiple visits). It is the clients responsibility to ensure that “New System Computer Services” have a working email address for the client, as invoices are issued by email. If the client does not have a working email address, then the client must inform “New System Computer Services” that they would like a printed paper copy. “New System Computer Services” require payment on reciept of any invoice, unless otherwise agreed and stated on the invoice record. Invoices must be paid in full before or on the due date stated on the invoice. If full payment has not been recieved by the invoice due date, then “New System Computer Services” will endeavor to contact the customer/client using details provided by the customer, to inform them & arrange a solution. In the event where a payment becomes overdue, then “New System Computer Services” reserves the right to retrospectively remove any discounts that had been applied to the original invoice, and apply late payment penalty fees.
Late payment fees are calculated as interest on the overdue amount at the rate of 8% per annum above the current Bank of England base rate (which interest will accrue daily until the date of actual payment and be compounded at the end of each calendar month). Whenever this applies, there will also be a one off late payment collection fee of £40.
“New System Computer Services” reserve the right to request immediate payment for any completed job, and to limit payment to a certain method.
Computer/Laptop parts, any other hardware, or software that is needed to complete a repair or service can be purchased by either the client or “New System Computer Services”. In the latter case, these items remain the property of ‘New System Computer Services’ until such a time that payment has been recieved in full.
In the event where every reasonable attempt has been made to contact the customer and collect payment without success, and it becomes necessary to pursue legal action, ‘New System Computer Services’ reserves the right to add any legal fees or court costs incurred to the owed amount.
Direct Debit & interest free payments are offered for some of the services provided by ‘New System Computer Services’. If a Direct Debit needs to be cancelled at any time, then the customer will need to contact “New System Computer Services” by telephone or email to notify us. Our cancellation policy for any monthly service requires 30 days of notice. In this event there will not be a cancellation fee.
If a Direct Debit is cancelled without notification, or payment is declined, or fails, “New System Computer Services” will make every reasonable attempt to contact the customer using the details provided by the customer to discuss a solution. Where this can be resolved within 7 days of initial contact, then there will be no charge. If this goes beyond 7 days after the payment is due or initial contact, (whichever is later, then additional late payment charges will apply (Annual statutory interest on the debt (8%) + the Bank of England’s base rate per day, plus a one-off payment collection fee of £40.)
Payment plans offered for physical goods via newsystemcomputers.co.uk/shop are only offered via 3rd party payment providers.
Risks of a Repair or Service.
Computers, Laptops and other technology devices can be very complicated. As with anything complicated, things can sometimes go wrong. No matter how much care “New System Computer Services” take when they are fixing or servicing your device, there is always a chance that something unexpected can happen resulting in the loss of data/files/software or damage to hardware. This is especially true if your device is in a precarious state to begin with before the repair or service.
Although “New System Computer Services” will take all reasonable effort to avoid any data, file loss or hardware damage, “New System Computer Services”, do not take any responsibility for any loss or consequential loss which may arise out of damage, destruction, or loss of any data/files or hardware while undertaking a repair or service.
“New System Computer Services” rely on information the client may have provided them. We will accept no liability for any loss or damage (including hardware or software) which arises out of incorrect or incomplete information provided by the client.
We highly recommend that you perform a backup of all your important data, files and software before any repair or service is attempted.
Backups will remain the sole responsibility of the client, however we will try out very best to limit the risk of any data loss while performing a service or repair.
Estimates for Repairs and Service.
An estimate may be provided by “New System Computer Services” upon request. All quotes and estimates are at the current labour rate charge, and in pounds sterling (GBP).
The acceptance of an estimate or quotation for a repair or service and instruction to proceed by the Client either verbally by telephone, in person, or in writing (including email) shall also be deemed acceptance, agreement and understanding of the “New System Computer Services” Terms and Conditions.
Availability of Goods, Repairs and Services.
Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services we will not be held liable for any compensation or damages.
Please be aware that “New System Computer Services” do not normally stock replacement parts for any laptop, computer, other device or equipment.
“New System Computer Services” reserves the right to decline any repair or service.
Beyond Economical Repair.
“New System Computer Services” will always try to inform the client if we feel the job is beyond economical repair. This will be our opinion only and should not discourage the customer from finding a second opinion.
File and Data Recovery.
If a defective part (such as a Hard Disk Drive, CD, Floppy Disk or Flash Drive) contains data, then there is a high probability that this data has been lost and cannot be recovered. Where it may be possible to recover your data/files, and you would like “New System Computer Services” to try and recover it, we may need to take your computer away. “New System Computer Services” make no guarantee that they will be able to recover your lost data, files or Software.
Microsoft Windows Re-Install.
A full Microsoft Windows Re-Install normally requires all the data/files and software on your computer or laptop to be deleted. In most cases, “New System Computer Services” will be able to attempt a backup of your files (pictures, documents, music and videos) and then restore these after Microsoft Windows has been re-installed. In order to backup your files, “New System Computer Services” will strongly advise using a backup device provided by the customer (such as external hard disk drive, Flash drive e.t.c). “New System Computer Services” will also need to be informed by the client of the location of files that need to be backed up. Please be aware that software that has been installed on to Microsoft Windows can not normally be backed up, and will require a reinstall using original software installation media (such as install CD’s).
If a Microsoft Windows Re-install is required, then “New System Computer Services” may need you to supply them with the installation disks for your operating system (Microsoft Windows) along with its product key. In addition, if there is any other software or devices that you would like us to install, you will need to provide us with the appropriate installation and product registration keys. “New System Computer Services” can only use original purchased software and / or registration keys provided by the client.
As with all our services, “New System Computer Services” highly advises that you perform your own backups before we attempt to re-install Microsoft Windows, as we can not be held liable for any data, file, or software loss.
“New System Computer Services” will make every reasonable effort to preserve the Client’s data and files, however it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs.
It is therefore the client’s sole responsibility to ensure that all the data and information stored on the computer equipment requiring repair or service is appropriately backed up to other storage devices prior to handing over for repair or service.
Charges will be incurred if “New System Computer Services” has to perform a lengthy backup procedure to protect the Clients own data in order to complete the repairs or service.
Whilst “New System Computer Services” shall make every reasonable effort to preserve the integrity of a device to repair or service, or left for repair or service, the Client agrees not to hold “New System Computer Services” liable for any accidental damage to the said device, including but not limited to scratches, casing cracks, deformations, theft of the equipment etc.
Additionally “New System Computer Services” cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages caused either prior, during or upon completion of a service or repair.
“New System Computer Services” liability of any kind with respect to repairs or services undertaken, including any negligence on its part, shall be limited to the price for the services or repairs provided (i.e A Full Refund of “New System Computer Services” labour charges).
Furthermore, should “New System Computer Services” offer any advice or recommendations to a Client as to the use of computer equipment, tech gadgets, storage or use of software applications, it shall be entirely at the Clients own risk, and accordingly “New System Computer Services” shall not be held liable for any such losses associated with such advice or recommendations.
Additionally, “New System Computer Services” cannot be held responsible or liable for the following during or after the repairs or service (including advice or help given by any method/medium) :
- Loss or corruption of data, files, information or records
- Any losses attributed to the interruption to business activity while equipment is out of service for repairs or service
- Failure by the Client to follow our reasonable recommendations, instructions and advice (e.g such as back up of data)
- Any loss of business goodwill
- Any loss you may suffer arising from failure to use anti-virus software
- Any loss considered to be unforeseeable
- Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection
- “New System Computer Services” will not be liable for any damage caused to other equipment by parts fitted following or during any repair or service.
“New System Computer Services” provides a 90 day warranty on labour only repairs carried out on devices requested by the Client. This 90 day warranty excludes the client’s device being re-infected with a virus after the call out, other software related problem that was not disclosed to “New System Computer Services” during the call-out, or client misuse. “New System Computer Services” makes no warranty for data, software or computer files either expressed or implied. The 90 day warranty also excludes repairs to hardware/software that has been fixed/patched to work for a limited time e.g. An item that is starting to fail, or could fail, and has been temporarily fixed.
If the same problem re-occurs within 90 days of the original call-out repair, and is not part of the above exclusions, “New System Computer Services” will undertake the labour to repair again without charge, up until the amount of time spent on fixing the problem originally. However, charges will be incurred should additional parts be required or more time is needed after the original repair time e.g. If the original call-out repair was 2 hours, as long as the warranty repair is not part of the above exclusions, is completed within 2 hours, and no further parts are needed, the warranty repair will be Free Of Charge. If the repair takes longer than 2 hours, then the additional hours labour will be charged at the current “additional hourly charge” rate. The client has the right to deem the repair “beyond economical repair” before additional hours labour is carried out and charged. “New System Computer Services” will always endeavour to inform the client if they feel that the repair is “beyond economical repair”.
In the event of hardware failure not caused by a service provided by “New System Computer Services”. Any warranty claim will be between the customer and the hardware manufacturer. “New System Computer Services” reserves the right to determine whether a hardware fault can be reasonably diagnosed as outside of it’s control.
Laptop Sales Warranty
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
During the Warranty Period, New System Computer Services will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
New System Computer Services will either repair the Product at no charge, using new or refurbished replacement parts.
How long does the coverage last?
The Warranty Period for Physical Goods purchased from New System Computer Services is 90 days from the date of purchase.
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 90 days from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
● conditions, malfunctions or damage not resulting from defects in material or workmanship.
This includes but is not limited to, physical or liquid damage, operation outside of normal temparature range etc.
Any attempt at dissasembly by the customer or any other 3rd party will invalidate any warranty supplied by New System Computer Services.
What do you have to do?
To obtain warranty service, you must first contact New System Computer Services to determine the problem and the most appropriate solution for you. New System Computer Services will not accept reimbursement requests for repair work carried out by a 3rd party.
Returns & Refund Policy
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 (change this) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and needs to have the receipt or proof of purchase.
Once we receive your item, you will be notified. We will then inspect the item to make sure it meets the return requirements. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
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Recording of Phone Calls to New System Computer Services.
Calls may be recorded by “New System Computer Services” for training, safety reasons, and to keep a record of what has been agreed or discussed with “New System Computer Services”. All clients agree that recorded calls may be used as evidence to protect “New System Computer Services”.
Service Levels and Data Backup. (Website Hosting)
New System Computer Services shall use its reasonable endeavours to make the server and the Services available to the Customer 100% of the time but because the Services are provided by means of computer and telecommunications systems, New System Computer Services makes no warranties or representations that the Service will be uninterrupted or error-free and New System Computer Services shall not, in any event, be liable for interruptions of Service or downtime of the server.
All data backups are stored in accordance with the GDPR, and at no time within the control of “New System Computer Services” will data be passed outside of the United Kingdom.
New System Computer Services has the ability to provide and secure domains subject to availability to the website owner. Due to the relationships we carry with domain registration companies, we can often secure discounts that we are in turn happy to pass on to the customer. Domain contracts can be paid for monthly (Minimum terms apply), or up front (1 or 2 years in advance.) Sole domain ownership will remain with New System Computers Services until such point that the outstanding domain related balances have been settled. Upon full payment, the customer will be the sole owner of the domain name, and carry all relevant ownership rights to said domain.
Correctness of Information and Disclaimer.
Although every effort is made to make sure the information contained on our website and in our documentation is accurate, current and reliable, it should be recognised that there is a possibility of errors. “New System Computer Services” denies any liability of the accuracy and reliability of any information provided on this website, any other associated website, or documentation. “New System Computer Services” shall not be held liable for any losses caused by reliance upon the accuracy and reliability of the information contained within.
We reserve the right to amend the content of our website and or our documentation at any time without prior notice.
We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.
It should be noted, that services and or products indicated in this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.
“New System Computer Services” has the right, at their discretion, to refuse the supply of goods and services.
“New System Computer Services” reserves the right to change their Terms and Conditions at any time without prior notice.